Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What payment methods do you accept?

We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express) debit cards, and other secure online payment options.

How can I track my order?

Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.

How long will my order take to arrive?

Delivery usually takes1–5 business days, depending on your location.
You’ll receive tracking details once your order has been dispatched.

How much is shipping?

Shipping isfree for orders over R1000.
For orders under R1000, aflat rate of R100applies.
Next Business Day Delivery (for major cities) is available atR190.

Can I change or cancel my order after placing it?

We start processing orders immediately to ensure quick delivery, so changes or cancellations may not be possible once confirmed.
Please double-check your details before completing checkout.

Do you deliver outside South Africa?

Not yet — but we’re working on expanding to neighbouring regions soon!

What if my order arrives damaged or incorrect?

We’re so sorry! Please email dewerabeauty.com within 48 hours with your order number and a photo of the issue.
We’ll sort it out quickly and fairly.

Didn't find what you were looking for? Feel free to contact us at any time.